If you have any reason or suggestion that you are not satisfied with the order, please contact our customer service at [email protected] within 30 days after receiving the product to request a return. Our customer service team will provide you with our return address. And all return shipping fees are at customers’ own expense. Our customer service will always provide the best service for our customers.
 
Note: Due to external factors such as equipment and screen brightness, the product image will be different from the actual product.
 
GET A SOLUTION
Steps to contact us:
Please email us at [email protected] describing the issue in detail, including the return reason, along with your order number and SKU product number. for defective, incorrect, or not as described items, please send us a clear picture or video of the problem. please keep the picture below 2 MB.
Our solutions:
 
    Plushiesanime’s responsibility
    · If our company is responsible for the issue, we will allow a return to our warehouse for a refund and/or an exchange.
    · Once we receive the item, we will offer compensation or resend for free a replacement at our expense.
    Customer’s responsibility
    · If the customer has ordered an incorrect size, we can also allow a return if the size chart for that item is NOT clear.
    · The customer is responsible for the shipping fee for an exchange, and we will refund the original product cost upon receiving the returned item. all shipping fees are non-refundable.
 
NOTES ABOUT WARRANTY
    Our warranty does not apply to products listed under the following categories: swimwear, lingerie, earrings, shoes and clearance items, for the item with size has been provided detail in Inches/Centimes or any discounted items provided did not make a mistake. If plushiesanime made a mistake, we will always resolve the issue to your satisfaction.
 
All returned items must be in brand new condition, unused/unworn, unwashed, with all original tags and their original packaging intact.
 
 
COMPENSATION TIME-FRAME
For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time frame is as below:
Paypal account refunds: Up to 48 hours
Credit card refunds: Between 7-14 business days
 
Please feel free to email us at [email protected] anytime, is at your service!
 
If the return is caused by the consumer, a consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. No restocking fee is to be charged to the consumers for the return of a product.